HomeComplaintsBetiBet Casino - Player’s withdrawal requests are being denied.

BetiBet Casino - Player’s withdrawal requests are being denied.

Amount: €1,350

BetiBet Casino
Submitted: 12 Jan 2025 | Case closed : 02 Feb 2025
Case closed Our verdict

Other

REJECTED

Case summary

The player from Germany faced repeated cancellations and denials of withdrawal requests at BetiBet Casino, which prevented access to his balance. Despite having a verified account and making winnings with real money, his attempts to withdraw €1350 were unsuccessful, with the casino citing technical errors and account violations. The Complaints Team attempted to gather more information but ultimately determined that they lacked sufficient insight to address the specific issues related to sports betting. The complaint was rejected due to these constraints.

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Every time I try to withdraw my balance at BetiBet Casino, my request is canceled and denied!

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Hello sergiobruno56789,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BetiBet Casino. Please allow me to ask you a few more question before we would move forward.

  • Could you please advise if your account is already verified and if yes, since when exactly?
  • Did you accumulate your winnings with real money or did you use a bonus?
  • When was the last time you spoke to the casino and what was it about?


Looking forward to your answer.

Regards,

Nick

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Hello


My BetiBet casino account has been verified since January 11, 2025.

I made my winnings with real money without a bonus.

I wrote several times on 11.01.2025 via the BetiBet casino online chat with the Vip Administrator Name June.

I explained the problem to him and his answer was: Your request has been temporarily forwarded to the higher-level department for review. You will receive an email from me as soon as the department has a statement on your case. Please be patient, Sergio.

And that's how it's been going the whole time and nothing at all happens.

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Hello


I'm starting to despair with BetiBet Casino!

Please help me .

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file I also received this email

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Hello sergiobruno56789,

Did you try to use a different payment method to withdraw with?

Which are you currently using and what method did you use to deposit with?

Awaiting your response.

Regards,

Nick

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Hello


I made the deposit via instant transfer.

And when I requested the payouts I also made the instant transfer.

Unfortunately, everything was always canceled and rejected by BetiBet casino.

For a few days now my account has been put into dormant mode by Beiti Bet casino, which means I can no longer log in to BetiBet casino.

The last application was open for 999€! And I would have to submit another separate application for the 350.90€ once the 999€ had been approved


Unfortunately, I currently have no access to my account because of BetiBet casino.


I just want to receive my 1350€ credit please!


Beti bet casino just puts you off and nothing happens!

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Yes, I have also tried other payment methods to request withdrawals.

Unfortunately all to no avail!!!

Betibet casino said the reason was a technical error for the rejection of the applications!

But I don't believe a word the casino says anymore.


Please help me!!

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My account has been deactivated by betibet casino .

I no longer have any access at all, although I have not received my 1350€ credit!!!

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Hello Nick


I got a refund of €500 from BetiBet Casino today.

Vip Manager writes in chat that her last deposit of 500€ has been refunded. The rest cannot be returned.

I allegedly violated the casino rules.

You were only eligible for a €500 refund because you created another account and violated the casino rules.


I once deposited 200€

And once 500€.


This means that I am still missing €200 from my personal pocket.


There is still 850,90€ missing!!!






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Beti Bet casino


Still owes me 200€ deposit and an additional 650.90€ profit!

They transferred 500€ back.


They refuse to pay at all costs.


They can't just keep 200€ from my private pocket!


I ask for clarification but the ViP Manager is not willing to help further.

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BetiBet Casino's VIP manager said I wouldn't get the €200 deposit back because I lost the bet! That's not true.

On January 10th, 2025, I placed the first bet like this: Borussia Dortmund - Bayer 04 Leverkusen over 3.5 goals with a score of 1-3, final result 2-3, so I didn't lose the €200 bet, I won it.

So what the ViP Manager writes is not true.

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Hello sergiobruno56789,

As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint.

Thank you very much for your understanding.

Best regards,

Nick

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