The player from Germany has a verified account and all documents are in order, but reports that the casino payout is not being processed. They have only received standard responses from VIP support stating the money is in the queue. The complaint was resolved as the player got paid out.
BetiBet Casino - Player's withdrawal delay despite verified account.
Amount: €2,150
BetiBet Casino
Safety Index:HighSafety Index
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8.9
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Translation
The money is not being paid out. The account is verified. All documents are in order. The only thing received from VIP support are standard responses. The money is in the queue.
Automatic translation:
Public
Public
1 year ago
Hello markus8619,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BetiBet Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
Public
Public
1 year ago
Dear markus8619,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
