The player from Austria had been waiting for a withdrawal for less than two weeks. The issue was resolved as the player confirmed receiving all pending payments, including the final 644 Euros. The Complaints Team appreciated the player's cooperation and marked the complaint as 'resolved'.
BetiBet Casino - Player’s winnings haven’t been received yet.
Amount: €3,044
BetiBet Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.9
BetiBet Casino has a Safety Index of 8.9, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
6 months ago
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6 months ago
hello.
my account is fully verified.
i requested withdrawal 400 via crypto usdtt on 20th of may and another 1000 on 24th of may. on my account left after this: 1644. they keep saying that they have no time frame for my withdrawal and I need to wait. I am very afraid that I will not get my money, please help me out!!!.
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6 months ago
Dear WSOSerious,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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6 months ago
Hello. Betibet reacted in record time and sent me already all but 644 Euro which i just requested will update once this is sent too. Great reaction by the bookmaker here.
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6 months ago
Translation
Hello. The 644 have already been transferred, everything received, green light! Thank you!
Automatic translation:
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6 months ago
Dear WSOSerious,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
