BetiBet Casino - Player’s winnings haven’t been received yet.

Unfortunately, you do not get any information about when the open payment of 5000 euros will be processed. They always just say "You have to wait". My account is already verified. I expect a binding statement about when my winnings will be paid out. 

Dear Million23,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

So far, unfortunately, still nothing has happened. It can't be that payouts are held up for so long. Rejections are processed within a few minutes, but when it comes to withdrawals, this lousy casino takes days!!!! Super unserious. Customers need to be warned about Betibet Casino. 

Dear Million23,

Have you received your withdrawal from the casino yet?

Dear Million23,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.