The player from Germany had been waiting for a withdrawal for less than two weeks. Unfortunately, her payout hadn't been received. She had expressed frustration about the delay and criticized the casino. We had advised the player to be patient and wait at least 14 days after requesting the withdrawal. We also extended the complaint timer by 7 days. However, due to the player's lack of response to our messages and questions, we were unable to investigate further and had to reject the complaint.
BetiBet Casino - Player’s winnings haven’t been received yet.
Amount: €5,000
BetiBet Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 months ago
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6 months ago
Unfortunately, you do not get any information about when the open payment of 5000 euros will be processed. They always just say "You have to wait". My account is already verified. I expect a binding statement about when my winnings will be paid out.
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6 months ago
Dear Million23,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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6 months ago
So far, unfortunately, still nothing has happened. It can't be that payouts are held up for so long. Rejections are processed within a few minutes, but when it comes to withdrawals, this lousy casino takes days!!!! Super unserious. Customers need to be warned about Betibet Casino.
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