HomeComplaintsBetiBet Casino - Player’s winnings have been confiscated.

BetiBet Casino - Player’s winnings have been confiscated.

Amount: €2,080

BetiBet Casino
Submitted: 26 Jan 2025
Case opened Current status

Waiting for player to reply

4d 12h 48m 15s

Case summary

The player from Germany deposited over €1000 at Betibet and won, but when attempting to withdraw, €1080 went missing from his account and his balance shows 0. He feels scammed and plans to file a complaint and consult his lawyers.

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Translation

Betibet are major scammers, and unfortunately, I've never seen anything like this in my life. I deposited over €1000 on this site and won. When I tried to withdraw the money, I had €1080 in my account and €1000 pending for withdrawal. Unfortunately, the money never arrived and simply disappeared from my account. I just see 0 in my balance—the money was played and canceled by them. This is truly a disaster and a case of being ripped off by what feels like the Mafia. I must say, unfortunately, I will be filing a complaint on Monday and informing my lawyers because someone needs to tell this site STOP.

Automatic translation:
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Dear Arseni,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Do you have any evidence regarding your balance and the withdrawal request, such as screenshots or email confirmations?

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

Additionally, have you considered requesting a history of your bets from the casino? It could be helpful in providing a clearer picture of what happened.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

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Translation

that's exactly €2080 in total... €1000 was in process for payment and €1080 was in the account, both of the money disappeared, they had manipulated it, they played it themselves and canceled it themselves, this site is pupupupu, I've never seen anything like it in my life... I'm going to court, I've contacted my 2 lawyers, I'm going to file a complaint tomorrow, there's no other choice file

Automatic translation:
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Dear Arseni, could you please provide any communication you’ve had with the casino? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

Additionally, it would be beneficial to request a history of activity on your casino account. This could help clarify what happened to your funds and further support your case. Please gather any relevant information so we can help you resolve this issue as effectively as possible.

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Dear Arseni,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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Translation

What can I say, Betibet is a big fraudster and a big liar and keep your hands off this site... I'm fed up with it bla bla bla I've filed a complaint and I'm waiting for it to happen... I'm going to go to the end because they stole my money

Automatic translation:
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Dear Arseni, if you no longer want assistance with your case, please let us know. Otherwise, we would still need the necessary communication and account activity to proceed with your complaint. Your evidence is crucial for us to help resolve this issue.

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Translation

What else should I do? I have spoken and talked about it over 1000 times, they have blocked my account, there is no other choice, what should I send them?? Let me know what should I send because Betibet are scammers, that's just me saying that everyone in the reviews says... I have contacted 2 lawyers, filed a complaint, I'm waiting to see what happens... Because you are so nice, Betibet doesn't need to have this license because this site is a scam, everyone is cheating

Automatic translation:
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Dear Arseni, kindly provide any communication you’ve had with the casino. Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

Additionally, request a history of activity on your casino account. This could help clarify what happened to your funds and further support your case. Please gather any relevant information so we can help you resolve this issue as effectively as possible.

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Dear Arseni,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Arseni has 4d 12h 48m 15s to reply

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