HomeComplaintsBetiBet Casino - Player's dissatisfied with the casino.

BetiBet Casino - Player's dissatisfied with the casino.

Amount: €53,000

BetiBet Casino
Safety Index:High
Submitted: 02 Jan 2023 | Case closed : 23 Jan 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Germany complains about an unspecified issue. The complaint was rejected because the player didn't respond to our messages and questions.

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1 year ago
Translation

Unfortunately fell for a scam. Like so many users, I only get standard requests. The chat is a joke and according to this and mails verification is long gone. I've spoken to a lawyer, but there's a 5-10% chance of getting the money. Bitter at the sum.

Automatic translation:
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1 year ago

Dear FischmitI93,

Thank you for submitting your complaint. Please could you provide more information and details regarding your complaint? I apologize, but based on your description I am not sure I understand what happened.

Thank you in advance for your reply.

Best regards,

Kristina

Edited by a Casino Guru admin
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1 year ago
Translation

I've been trying to withdraw money since my verification (unfortunately only 50k now because I played out of frustration) I've been put off since December 31st that the finance department is checking it (as described on the Internet in other cases, this is just an excuse) now have I requested only 1000 instead of 5000 on the advice of the vip manager. This should be in my account within 6-8 hours. pure lie So my problem is THE CASINO DOES NOT PAY OUT DESPITE ALL THE SPECIFICATIONS.

Automatic translation:
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1 year ago

Thank you for your reply, FischmitI93. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Could you please advise when exactly you requested this withdrawal? Have you made any successful withdrawals before?

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1 year ago

Dear FischmitI93,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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