The player from Germany is facing issues after his €200 deposit was rejected at the casino, with no refund and unanswered emails. The complaint was closed as the player stopped responding.
A deposit of €200 was rejected, but there was no refund to the bank account.
Emails asking where the money has gone remain unanswered.
Dear kaaschaffrath,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Nick
Dear kaaschaffrath,
Be sure to contact your bank as soon as possible to track the payment. If the money was sent out by the bank, provide a relevant payment confirmation to the casino so they can locate the missing funds.