The player from Rhineland-Palatinate faced multiple issues with the casino, including a mistakenly duplicated deposit and a lengthy refund process that took 1.5 days instead of being instant. Additionally, the player struggled with a cumbersome verification process, which required numerous selfies, and was frustrated with the lack of resolution despite several chats with support. The Complaints Team confirmed that the player's payout had been completed ahead of the standard 14-day processing time and marked the complaint as resolved.
BetiBet Casino - Player's account issues lead to withdrawal concerns.
Amount: €140
BetiBet Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.9
BetiBet Casino has a Safety Index of 8.9, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
12 hours ago
Public
Public
6 days ago
Translation
First, a deposit was mistakenly charged twice from my account. Then they say they're not going to credit it for 3-5 days! For an INSTANT TRANSFER!!!
So, like an absolute fool, I wait for them to finally put the money in the account, which took 1 1/2 days!!!!!!! Let it be known, FOR AN INSTANT TRANSFER.
Then, I want half of the duplicated deposit back!!!!! No, you must wager 3 times; I should be grateful I didn’t deposit 1000 because then 2000 would be gone. Unbelievable!!
For verification, you have to take a selfie holding a note that says "Hello Betibet, Date, and ID in hand!!!!!!". At first, I thought they were joking with me!!
After sending 16!!! selfies, all of which were rejected, I’m giving up… as a customer, you’ll never see that money again as withdrawals probably work the same way.
In total, I dealt with 6 different chat managers and spent around 4 hours in chat. Now, I've had enough, and all for 140 !!!! damn Euros.
This ridiculous setup should be on every blacklist!!!!!
Automatic translation:
Public
Public
5 days ago
Hello bluezoo,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BetiBet Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise since when exactly is the verification process ongoing?
- Which documents have been already approved and which ones not?
- When was the last time you spoke to the casino and what was it about?
Please note that if your deposit was charged 2x, you have to contact your payment provider as the casino has nothing to do with that. Additionally, non of the mentioned information is uncommon for any casino. The deposit has to be wagered in most of the casinos due AML Policy (anti-money laundering) and sending a selfie is also a standard verification requirement in online casinos.
Looking forward to your answer.
Regards,
Nick
Public
Public
5 days ago
Translation
the 62 !!!!!! no joke - they accepted a selfie. Now I have paid out and 20 hours have already passed, sorry this casino is NOT recommended, your summary is very good.
What do they mean by fast!!!! payouts?
Winspirit: 40 minutes
Rocket Play: 60 minutes
1go: 20!! minutes
THESE are fast payouts
I'll wait until 8pm, then I'll pay out the rest and never play there again. What a shitty place!! 8.9
Points? Was the casino tester drunk?
UPDATE: Information chat: payouts can take several days!!!!! And on the first page it says FAST PAYOUTS. This shop is a bottomless impudence. The disputed amount is now 250 EURO
Edited
Automatic translation:
Public
Public
4 days ago
Translation
the money is still not paid out these are scammers
Automatic translation:
Public
Public
2 days ago
Translation
You can close the case, just like I closed my account with them, after 62 selfies and 5 days they paid me my money, what a rip off, your review here is completely incomprehensible
Automatic translation:
Public
Public
12 hours ago
Dear bluezoo,
I hope this message finds you well.
Please note that withdrawals may take up to 14 days to process. By this standard, it appears your payout was completed ahead of schedule.
As the payment has now been received, I will proceed to mark this complaint as resolved.
Should you have any further concerns or require additional assistance, please don’t hesitate to reach out.
Best regards,
Nick
