BetiBet Casino - Player has delayed withdrawals from casino.

Hi there

I requested 2 x withdrawals for $200 on 31 July and $470 on 5 August via credit card option using same card that was used to deposit funds. The casino states the money has been sent although I have not received. I have contacted support and they asked for bank statement which was provided. I have followed up with casino several times and they have advised this will be resolved. I contacted them again and they are asking for a bank statement again with the same date range as already provided. I feel like I’m going in circles with the same questions being asked constantly. i have asked for further investigation and I keep getting the run around.

i would like the casino to investigate with the payment provider to see if there was an issue. Can you help with this?

many thanks

K

Dear Krishyb,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi Kristina

yes I have made successful withdrawals using the same method and card.

No I did not accumulate winnings from a bonus.

Yes I am fully verified

thanks for your help

Kb

Hi

im happy to provide the email trail of my conversation so far if you need it.

thanks

Kb

Hi,

it seems that my bank blocked the funds.

you can close this case, thanks

Dear Krishyb,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Kristina

Casino.Guru 

We’ve reopened this complaint at the request of Krishyb. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Could you please forward the communication between you and the bank/payment provider to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Hi there, I will forward to you as it is a lot!

thanks

Pleas keep my correspondence private as it contains personal details

Hi thee,

my case is solved. Thanks so much

Dear Krishyb,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Kristina

Casino.Guru