The player from Germany had requested a withdrawal less than two weeks before submitting this complaint. Their money hadn't been received yet. We advised the player to wait at least 14 days due to common processing times and potential delays. The player confirmed receiving the withdrawal, and the complaint was marked as resolved.
BetiBet Casino - Player believes that their withdrawal has been delayed.
Amount: €110,000
BetiBet Casino
Safety Index:HighSafety Index
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8.9
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
5 months ago
Public
Public
5 months ago
Translation
Good day,
I have been trying for weeks to withdraw my winnings from Betibet. I am complying with all the guidelines. However, the withdrawal of amounts of €5000 each is consistently being declined. Sometimes they say the bank transfer isn't working, other times they say the credit card isn't. They always suggest trying a new method, but there are no more available.
What can I do to get my money?
Automatic translation:
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5 months ago
Dear Kreiti456,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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5 months ago
Dear Kreiti456,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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5 months ago
Dear Kreiti456,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
