HomeComplaintsBetheat Casino - The player's deposit did not arrive.

Betheat Casino - The player's deposit did not arrive.

Amount: €86

Betheat Casino
Safety Index:Below average
Submitted: 30 Jan 2023 | Case closed : 15 Feb 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player's deposit did not arrive for unknown reason. The complaint was closed as the player stopped responding.

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1 year ago
Translation

hello, this casino took my money. On the 21/01/2023 I made a deposit of 36€ it left my skrill account on the website it says rejected I don't know where the money went….

On the 30/01/23 I made another deposit the same thing 50€ came out of the account once again rejected so far I haven't seen my money!! I need help please

Automatic translation:
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1 year ago

Dear Alexandrafernandes,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

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1 year ago

Dear Alexandrafernandes,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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