The player from Germany requested a payout on March 9, 2025, but has not received any funds to date. While a prior payout on February 28, 2025, was successful, she now only receives standard email responses indicating that her request is still in process.
BetHall Casino - Player's withdrawal is delayed.
Amount: €500
BetHall Casino
Safety Index:Fresh casinoSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.7
BetHall Casino is a new online casino, which makes it more difficult to evaluate it. Based on our current findings, it has a Safety Index of 6.7. Explore this casino’s Safety Index
Opened
Current status
Waiting for player to reply
6d 1h 43m 32s
Case summary
22 hours ago
Public
Public
1 week ago
Translation
Hello, I requested a payout on March 9, 2025, but unfortunately nothing has been paid out to date.
There was a payout on 28.02.25 before that worked but now I only get a standard email as a response
That it would still be ongoing and in process
Hope you can help
Automatic translation:
Public
Public
1 week ago
Hello florianbachhofer1987,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BetHall Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- Did you accumulate your winnings with real money or did you use a bonus?
- When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your withdrawal to be processed.
Looking forward to your answer.
Regards,
Nick
Public
Public
22 hours ago
Dear florianbachhofer1987,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
florianbachhofer1987 has 6d 1h 43m 32s to reply
