BetHall Casino - Player’s account remains unblocked despite closure request.

Hello casino guru,

This matter should already be under discussion, but I haven't received a response from Bethall, so I'm hoping this will help progress the situation.

I have blocked all sister casinos of Bethall and requested through an email for access blocks to each casino owned by the company.

Hi! I kindly ask you to block my access to your site because of my gambling problem. If I have an account on your site, please close it permanently and stop all marketing. If I haven’t registered yet, please make your best effort to prevent me from doing so. I hope this ban also applies to any of your "sister casinos" and possible future casinos.

Here are my personal details:

Name:

Address:

Email:

Date of birth:

Please confirm when you have received this message. Thank you!"

I removed my personal details from the message, but I have all the emails saved. Due to my gambling addiction, I have sent this email multiple times, the last time being at the beginning of December 2024. My playing at Bethall happened during December after my request. I kindly request a refund of my deposits based on my gambling addiction and my requests to block my access.

https://www.ylikerroin.com/operaattori/novaforge-ltd/

The link above lists the sister casinos of the company where I should be blocked, as I have requested.

Thank you in advance for your help, casino guru, and I hope we can resolve this issue and get in touch with the team at Bethall.

Dear Mntdw,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with BetHall Casino.

Unfortunately, there isn’t written that all your accounts in other casinos of the same owner will be blocked or self-excluded automatically. Please understand that if you self-exclude yourself from one casino it doesn’t necessarily mean that you are protected on all the other associated websites. Could you please advise if you have requested a self-exclusion from xxx Casino directly?

Looking forward to hearing from you.

Best regards,

Nick

Due to an exceptionally high volume of complaints, we kindly ask for your patience. While we strive to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.

Thank you for your understanding. Wishing you a wonderful New Year 2025!