The player from Brazil is inquiring about website accessibility. The complaint was closed as unresolved as the casino did not respond to us within the given time.
BetGold Casino - Casino website seems to be offline.
Black points: 162
Amount: $200
BetGold Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.1
BetGold Casino has a Safety Index of 6.1, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction, passive regulator
UNRESOLVED
Case summary
3 years ago
Public
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3 years ago
Translation
the site went offline without prior notice and has been moving to a new domain for more than 15 days and they never complete the update and have no deadline to complete
Automatic translation:
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3 years ago
Dear Miguel,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have tried to access the casino website with Brazilian VPN (Virtual Private Network) and didn’t experience the same difficulties.
Since you have filed this complaint almost 24 hours ago, could you please advise if the issue is persisting?
Looking forward to hearing from you.
Best regards,
Petronela
Public
Public
3 years ago
Translation
Petronela, try to create an account on the site and you will be able to see that the site does not work anymore, they warn you that your account has been switched to the eaglebet site, but when you enter that site you are warned that you do not have a deadline for you to play or get your money back
Automatic translation:
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3 years ago
Translation
read the message on the betgold website and try to contact the eaglebet website, they never have a deadline to complete the migration of my account, my money is stuck somewhere and I have no way to get it back because eaglebet does not have one deadline to complete my account migration
Automatic translation:
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3 years ago
Thank you very much, Miguel, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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3 years ago
I would like to ask BetGold Casino to join us and help us resolve the player's issue.
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3 years ago
We haven't receive any respond from the casino yet. Please note, if we won't get any answer within the next 7 days, we will be forced to close the complaint as unresolved.
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3 years ago
The complaint will be now closed as unresolved as we haven't receive any respond from the casino. I'm really sorry that we could not help you more but as the casino is non-responsive, there isn't much we can do. Do not hesitate to contact us if you will come across any trouble in the future, we will gladly try to help.
Best regards,
Nick
Casino.guru
