The player from Greece had requested a withdrawal but did not receive his money within two weeks. The Complaints Team had explained that withdrawals could take a couple of days or even weeks to process, and advised the player to wait at least 14 days after requesting a withdrawal before submitting a complaint. The player later confirmed that the issue had been resolved and that he had received his winnings. The Complaints Team then marked the complaint as 'resolved' in their system.
BetGoals Casino - Player believes that their withdrawal has been delayed.
Amount: 9,000 R$
BetGoals Casino
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
6 months ago
Public
Public
7 months ago
Translation
Good evening. I have won at this specific casino and have requested withdrawal 2 times via jetonwallet, as it is the only method available for Greek players, but my requests were canceled. When I spoke to the live chat, they told me there was a technical issue. I communicated with jeton, who assured me that they hadn't received any money. I then made a third withdrawal request, which is still open, and every day they mock me in the live chat saying they will pay any moment now. Thank you.
Automatic translation:
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7 months ago
Dear souflis,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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6 months ago
Translation
Hello again.. betgoals have paid all normal.considered the event as expired.thank you
Automatic translation:
Public
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6 months ago
Dear souflis,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
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