The player from Germany states Microgaming slots for free spins are unavailable in their country, despite being activated. The casino support claims the slots don't work, even with a deposit, but there are no restrictions in the terms. The player feels misled. The complaint was closed as the player stopped responding.
Betgo Casino - Player claims slots are unavailable.
Amount: ??
Betgo Casino
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
10 months ago
Public
Public
10 months ago
Translation
According to support, the microgaming slots intended for the FS are not available in Germany!!! The strange thing is that you can activate the no deposit FS as normal! When you start the game it says that the balance is too low and the deposit menu opens!
Now it's getting really outrageous! First, I've read through all the terms, etc., there is nothing about it that players from Germany are restricted! This not only means that you are lured and then fooled... In addition, according to the support, the corresponding slots do not work in my country even with a deposit! That is probably ne absolute cheek! What should someone do who has possibly deposited and then not be able to use the FS and most of the slots offered!
Think that's intentional
Automatic translation:
Public
Public
10 months ago
Hello Mack424,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Betgo Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Is the bonus now currently still active on your casino account? Are you able to simply cancel it within your account? When was the last time you spoke to the casino and what was it about?
Please note that according to the casino terms, Microgaming slots should not be available in your country therefor the bonus is not meant to you.
Looking forward to your answer.
Regards,
Nick
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