Betfoxx Casino - Player's withdrawal has been delayed.

Hi I have been waiting on a withdrawal since 22nd November from betfoxx.com They ate not replying to any emails. Live chat just keep sending me the email address

Dear Anonymousey, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

I had one withdrawal previously which I submitted a complaint through casino guru. I was owed £1000 at the time made up of 2 x £500 separate withdrawals. They processed one withdrawal therefore gave me £500. However they did not provide me with the other £500 so I request submitted my request for this on 22nd November.

Thank you very much, Anonymousey, for your cooperation. I will now transfer your complaint to my colleague Romi (romana.r@casino.guru) who will be at your service. However, I would like to warn you that it seems to be a common practice of Betfoxx Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy", we keep on trying.

Dear Anonymousey,

I'm Romi, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the Betfoxx Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear Betfoxx Casino,

Could you please provide detailed information about this case?

Thank you in advance for your response.

Best regards,

Romi

Thank you. I can only hope they process my withdrawal. Do they not realise they are only losing customers by withholding payments.

I am delighted to say they finally processed my payment and also

apologised

Thank you, Anonymousey, for confirming and for using the Casino Guru complaint resolution center. I’m very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system.

Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Romi

Casino.Guru