Betfoxx Casino - Player’s account has been closed and winnings confiscated.

I had won £1500 and requested to withdraw £500 x 3. I have waited 15 business days before they ask me to send ID, wage slip bank statement, Passport utility bill, they then replied 3 days later saying my documents could not be verified but the anti money laundering device provider! They did not provide and reason for this or which documents they couldn’t verify, everything has my name on it and I gave them everything they asked for. The close my account and confiscated my winnings.

Dear Kellymoggy,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Which documents did you provide? Did you provide everything in the correct format?
• Did you accumulate your winnings with or without an active bonus?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina