BetFlip Casino - Player has been accused of playing restricted games.

SCAM!!

I deposited $250 via bitcoin.

I had to use the mandatory bonus.

i managed to work my way up to €3500 by using various casino games & inplay betting.

I asked multiple times how much I had to stake to withdraw, & they provided me with the answer, which was ridiculous! I had already staked in the region of $2500 & had to stake a further €3500 to withdraw any.

Once I had hit my stake, I was sitting at around €3500.

I tried to withdraw and received the following email -

Our fraud team have checked your gameplay history. You have violated bonus rules several times. In details, you have played restricted slot during active bonus-Dynamite Riches. Also made single bets during active bonus. Only tickets with minimum 3 positions with minimum odd 1.3 for each is allowed during bonus.

All funds accumulated by violation of rules are forfieted from balance.

We give you a chance to realize your bonus by defending the rules. Please consider bonus rules in your future play, in case of neglecting rules again, we reserve a right to act more strictly and close your account.

This is an absolute SCAM! Stay away from this casino

Dear Ryan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Firstly , I must warn you that I can only explain online casino section (not sports betting issue). I have checked general bonus terms and conditions, and this is what I found https://betflip.io/en-GB/home/page-control/1:

Even though I must say that the list of forbidden games for the bonus play is rather long, if you are aware of placing bets on restricted games while wagering your bonus, sadly, there is not much I can do to support your case at this time. I would strongly recommend reading all the T&Cs carefully before you start playing to avoid any misunderstandings in the future. Casinos try to design their bonuses to be as attractive as possible, but the rules must always be followed. We would like to see casinos implementing systems that would prevent players from placing bets on restricted games, but, unfortunately, this is not a standard practice yet.

Please do not hesitate to contact me you feel that you have been accused mistakenly, otherwise, I will be forced to reject your complaint. Thank you for your understanding.

Best regards,

Petronela

Hi Petronela,

Thank you for looking at that.

I can not believe how ridiculous that is.

So this is my understanding-

• Any deposits to Betflip have a mandatory 10 deposit bonuses.
• You cant use any of your funds to play any casino games. So I assume you can only use for sports betting?
• Each sport bet has to have at least 3 selections in the ticket, with a minimum odds of 1.3?

I worked so hard to earn that 3.5k.

Absolute disgrace of a ‘betting site’. How can anyone be a winner from this? They can control your funds & just remove them.

LOL what a scam!!

The most you can bet when you have a pending or active bonus is €5/0.0007 BTC (or €5 equivalent in any cryptocurrency or fiat currency, BetFlip accepts) Failure to adhere to these betting rules means that all the bets with amount more than max bet will not count in wagering and all the winnings will be forfeited.

Players can not request a withdrawal of their deposited amount prior to meeting the wagering requirements for the bonus amount. However, the initial deposit amount, the bonus amount, and winnings will be forfeited as a result.

The player should use the deposit, no deposit, and other bonuses for 30 days, otherwise, all bonuses will expire. Bonus funds and winnings will be forfeited upon the expiry of the bonus.

The max bet is £5! So if i want to deposit £500, they give me a forced bonus, then i am only allowed to do a max bet of £5. Anything over this, they confiscate funds!

Players are only allowed to have one active bonus at one time. Should you wish to activate a new bonus, but already have an existing active bonus, the existing bonus funds will be forfeited, as will any funds won using this bonus money.

So if you deposit twice like I did, they give you 2 bonuses automatically, and this will void all your money!

When any disputes arise, the decision of BetFlip management will be final.

THIS WEBSITE IS A SCAM!

Thank you very much, Ryan, for your reply. We are fully aware that players must accept bonuses with their first ten deposits, unfortunately, it is out of our reach to change this rule https://casino.guru/betflip-casino-review.

The only exception can be made when a player deposits less than €20 or more than €1,000. Please check the following complaint, which has been closed and classified as "Against Casino.Guru Fair Gambling Codex and had an impact on casino’s rating https://casino.guru/betflip-casino-player-s-bonus-has-been-activated-automatically.

Sadly, in this specific case, when you accepted the bonus and afterwards, bet on restricted games, there is not much we can do for you. I’m very sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with this or any other casino in the future. I will reject this complaint now. Thank you for your understanding.