BetFlip Casino - Player cannot withdraw his deposit.

I wanted to try out these guys but sent by mistake a substantial deposit (10mbtc instead of 1 mbtc) . Waited for 3 weeks to expire the bonus which had ridiculous rollover requirements. Then I was asked to rollover my deposit amount 1 time with odds of 2 or more which I completed. Also sent more than 2 weeks ago the documents to verify my account as they asked. Recently I placed a withdrawal request on the same amount as the deposit. They keep rejecting it. On live chat I told them that I did not want any winnings (5 mbtc which I won), just my deposit amount. First they tell me to place the withdrawal again but then reject it 5 minutes later...

Today's chat with them. almost every day the same excuses

Hello, how can I help you?

my username altinsh

you told me yesterday to place the cash out request for the same amount to deposit and then you rejected it again and again

I have sent my documents 2 weeks ago and also completed the 1 time rollover with odds of 2 or more

Travis

Did you complete wager? I mean did you bet your balance amount 2.0 ?

I just want my deposit back

yes for sure

more than 1 time

for sure

I just want my deposit

no other money

Travis

Your request is provided to the proper team. They will check as soon as possible and you will be notified via email

Im asking for my deposit

nothing else

Travis

Please wait feedback from the proper team. I have already provided your request.

I dont think you will send me any email

Travis

As I told the proper team wil check your bet history. I can do only this that give them your request. I have already provided your request

Please wait feedback

Dear Altin,

Thank you for submitting your complaint. I’m sorry to hear about your bad experience. Do I understand correctly that this is your first withdrawal attempt? Have you received any confirmation from the casino regarding successful KYC verification?

Additionally, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Thank you for your email, Altin. How many times has your withdrawal been rejected, please?

Additionally, I would like to ask you to reply to your submitted complaint inside the existing thread and not by sending emails, unless you’d like to forward any relevant communication. Replying inside the thread is the easiest way for us to link all the relevant information to the correct issue and to collect important details and data in one place. Your cooperation in this matter is highly appreciated. 

Thank You, Kristina!

The withdrawal request was rejected in 5 occasions. Also they promised me on chat to send me an email, explaining why it was rejected , but never received anything. Clearly they have not any intention to pay. I think the money is gone, but hope other guys here does not make my mistake to deposit with them. They are just deposit-only Casino

Thank you very much Altin for your reply. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Altin,

I'm Nick and I'll be assisting you from now on. I would like to ask BetFlip Casino to join us and help us resolve the player's issue.

We still haven't hear from the casino. I would like to ask them again to join us otherwise we will be forced to close the complaint as unresolved, which may then negatively affect the casino's rating.

The complaint will be now rejected as we haven't receive any respond from the casino. I'm sorry that we could not help you out more but as the casino is non responsive, there isn't much we can do. Please do not hesitate to contact us if you will ever come across any other trouble with an online casino, we will gladly try to help you.

Best regards,

Nick