HomeComplaintsBetflare Casino - Player's deposit is delayed.

Betflare Casino - Player's deposit is delayed.

Amount: €27

Betflare Casino
Safety Index:High
Submitted: 24 Dec 2024
Case opened Current status

Waiting for Casino Guru to reply

5d 21h 26m 52s

Case summary

yesterday

The player from Germany faces issues with a deposit that has not been credited to their account after one day. They receive no support from chat agents or responses to emails.

Public
Public
yesterday
Translation

Money still hasn't been credited to my account after one day.

Chat agents don't care.

Emails aren't being answered.

Automatic translation:
Public
Public
yesterday

Hello Freudstein,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Betflare Casino. Please allow me to ask you a few more question before we would move forward.

  • Could you please advise if your account is already verified and if yes, since when exactly?
  • Did you accumulate your winnings with real money or did you use a bonus?
  • When was the last time you spoke to the casino and what was it about?


Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick




Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Waiting for approval
Waiting for approval
yesterday
Translation
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

Casino Guru is examining the case

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