Betflare Casino - Player’s account has been closed without explanation.

Hello, I write to you today because I think I'm owed some explanations. On November 28th I opened an account on betflare.io . I deposited $30 USD and played it. At the same time, I tried to do the KYC through sumsub. As usual, sumsub is only good with few european country and doesn't work at all with Canadian ID (tried everything from passport, driver licences, healthcard, everytime it doesn't work). I noticed today they closed my account with that email for reason " We inform you that your account SAMSKRILLZ is closed by the decision of the Administration, according to the rule:

7.3. We reserve the right to close your Account at our’s absolute discretion and without any obligation to state a reason or give prior notice.

The Casino is not responsible for opening a new account or for any losses you may incur after opening a new account. We reserve the right to terminate an account created in violation of these rules at any time.

This decision is final and cannot be changed.

  With respect,

Betflare Support Service "

I think I'm owed some explanations, but the live chat is useless. Just give me the explanations, I never had the intention to use your casino again anyway.

Hello samueltherriault,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Betflare Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if it's your first account at the casino?
• Does anybody else from your household owns an account in the casino?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Could you please advise if it's your first account at the casino?

• Yes never registered to this casinos

Does anybody else from your household owns an account in the casino?

• I live alone so no, nobody have an account in my household

When was the last time you spoke to the casino and what was it about?

• Tried right before I submited the complaint, the online chat was not able to help me at all.

Hello samueltherriault,

Would it be possible to forward the communication between you and the casino to nikolas.b@casino.guru for further review?

Awaiting your response.

Regards,

Nick

Dear samueltherriault,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.