BetFlag Casino - Player disputes payout amount.

Amount: €84

BetFlag Casino

Safety Index:High Submitted: 05 Aug 2024 | Case closed : 20 Aug 2024

Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 months ago

The player from Italy disputed a payout discrepancy, where the payout table indicated 500 euros or multiplied by the bet, but he had received only 26 euros. He sought clarification and wished to share screenshots as evidence. The issue was rejected when the player did not respond to the Complaints Team's requests for further information.

Public

MIRANDOLA

Junior Apprentice

Italy

Public

3 months ago

OriginalTranslation

THE PAYOUT TABLE SAYS 500. IT'S EITHER EUROS OR MULTIPLIED BY THE BET. THEY GIVE ME 26 EUROS BASED ON WHAT? ATTACHING SCREENSHOT

TELL ME HOW I CAN SEND YOU THE SCREENSHOTS SINCE I CAN'T UPLOAD THEM HERE. THANK YOU, GOOD EVENING

Automatic translation:

Public

Kristina

Deputy Complaints Team Lead

Public

3 months ago

Dear MIRANDOLA,

Thank you very much for submitting your complaint. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will definitely need more information. Could you please elaborate?

Were your winnings credited incorrectly?

I will be waiting for your reply patiently.

Best regards,

Kristina

Public

Kristina

Deputy Complaints Team Lead

Public

2 months ago

Dear MIRANDOLA,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Public

Kristina

Deputy Complaints Team Lead

Public

2 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.