The player from Italy disputed a payout discrepancy, where the payout table indicated 500 euros or multiplied by the bet, but he had received only 26 euros. He sought clarification and wished to share screenshots as evidence. The issue was rejected when the player did not respond to the Complaints Team's requests for further information.
BetFlag Casino - Player disputes payout amount.
Amount: €84
BetFlag Casino
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 months ago
Public
Public
4 months ago
Translation
THE PAYOUT TABLE SAYS 500. IT'S EITHER EUROS OR MULTIPLIED BY THE BET. THEY GIVE ME 26 EUROS BASED ON WHAT? ATTACHING SCREENSHOT
TELL ME HOW I CAN SEND YOU THE SCREENSHOTS SINCE I CAN'T UPLOAD THEM HERE. THANK YOU, GOOD EVENING
Automatic translation:
Public
Public
4 months ago
Dear MIRANDOLA,
Thank you very much for submitting your complaint. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will definitely need more information. Could you please elaborate?
Were your winnings credited incorrectly?
I will be waiting for your reply patiently.
Best regards,
Kristina
