HomeComplaintsBetFlag Casino - Player complains that he didn’t win anything.

BetFlag Casino - Player complains that he didn’t win anything.

Amount: €500

BetFlag Casino
Safety Index:High
Submitted: 08 Sep 2020 | Case closed : 23 Sep 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Italy is dissatisfied with the casino’s RTP (Return to Player). We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago
Translation

They are scammers the burraco tables are rigged they always win the same niks the slots under penalty of paying the first score the reels start at very fast gratings they are basards and you too are gurus who do not put casino on the free line

Automatic translation:
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4 years ago

Hello,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

Edited by a Casino Guru admin
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4 years ago

Hello,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

 

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4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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