The player from Italy is dissatisfied with the casino’s RTP (Return to Player). After a closer examination, we rejected this complaint as unjustified.
BetFlag Casino - Player complains that he didn’t win anything.
Amount: €6,500
BetFlag Casino
Safety Index:HighSafety Index
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8.7
BetFlag Casino has a Safety Index of 8.7, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
Hi, I just wanted to share my experience and inform you that on this slot department casino, in one day I managed to play the beauty of € 6,500.00 and lose them all, without ever a bonus worthy of the amount played. I close the account and after a few months I reopen another, same situation, from February 21 2020 to today 20/05/2020 towards the beauty of € 15,000.00 and withdraw only once 3,500.00. From Friday 15/05/2020 to 19/05/2020 playing all day from morning to evening I lose another 4,500.00 euros without ever letting out good sequences, but always on the downside. Obviously I lose everything, including their bonus on the losses they return to you. They say it's about the random sequence of aams numbers, but I have some doubts about it.
I ask you more experts in the field if this is normal.
Thanks and good job
Piero
Automatic translation:
Public
Public
4 years ago
Dear Piero,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Petronela
Public
Public
4 years ago
Translation
Thank you for your answer, obviously I have no proof that the game is incorrect or piloted, it was simply my experience on this casino, I know it depends on the luck of that moment and on the rtp, I was simply wondering if it is possible that on figures of 5/6 thousand euros do not return anything, and I'm talking about games of the same day. So I wondered how many money lose and play people who then win 30 thousand 40 thousand with bets of 50 euros? is it all dictated by fate? or does the game move based on your movements?
Thank you for taking the time and I wish you a good job
Piero
Edited
Automatic translation:
Public
Public
4 years ago
Dear Piero,
I do understand your disappointment and I’m sorry we were not able to help you with this case. However, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help. I will reject your complaint now. Thank you for your understanding.
