HomeComplaintsBeteum Casino - Player’s withdrawal has been delayed.

Beteum Casino - Player’s withdrawal has been delayed.

Amount: $1,400

Beteum Casino
Safety Index:Fresh casino
Submitted: 31 Oct 2024
Case opened Current status

Waiting for player to reply

3d 4h 21m 40s

Case summary

6 days ago

The player from Uzbekistan is experiencing a delay in withdrawing funds to cryptocurrency, which has now taken 5 days, exceeding the stated 3-day timeframe in the casino's rules. Despite contacting support, he continues to receive the same response without resolution.

Public
Public
6 days ago

The payment to the crypt has been delayed for 5 days. Although according to the rules (6.15) it is written that the withdrawal of funds is up to three days. The support service has been writing the same thing for three days now and also wait for your withdrawal to be in the final stage and you will receive your money in the near future

Public
Public
6 days ago

Dear Islombek97,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Dominika

Islombek97 has 3d 4h 21m 40s to reply

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