The player from North Rhine-Westphalia faces account blockage despite having €488 in it. Although the casino acknowledges the funds, the player is repeatedly delayed in receiving them after providing bank details.
Beteum Casino - Player's account has been closed.
Amount: €488
Beteum Casino
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Case opened
Current status
Waiting for player to reply
2d 10h 37m 5s
Case summary
4 days ago
Public
Public
6 days ago
Translation
Good morning, my account was also blocked here even though I still had money in the account, 488€. They admit this. I was asked to provide my bank details, which I did. Now I'm constantly being put off. No bonus was used.
Automatic translation:
Public
Public
6 days ago
Dear jablonski1911,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- When did you create the account here?
- Did you pass the verification before you lost access to your casino account?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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4 days ago
Thank you for your reply, jablonski1911. I’m very sorry but you haven’t answered all of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.
jablonski1911 has 2d 10h 37m 5s to reply
