The player from North Rhine-Westphalia faced account blockage despite having €488 in it. Although the casino acknowledged the funds, the player was repeatedly delayed in receiving them after providing bank details. The Complaints Team attempted to gather further information but ultimately concluded that the complaint could not be resolved due to insufficient response from the player. As a result, the complaint was rejected.
Beteum Casino - Player's account has been closed.
Amount: €488
Beteum Casino
Safety Index:Fresh casinoSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.7
Beteum Casino is a new online casino, which makes it more difficult to evaluate it. Based on our current findings, it has a Safety Index of 6.7. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 weeks ago
Public
Public
1 month ago
Translation
Good morning, my account was also blocked here even though I still had money in the account, 488€. They admit this. I was asked to provide my bank details, which I did. Now I'm constantly being put off. No bonus was used.
Automatic translation:
Public
Public
1 month ago
Dear jablonski1911,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- When did you create the account here?
- Did you pass the verification before you lost access to your casino account?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Public
Public
1 month ago
Thank you for your reply, jablonski1911. I’m very sorry but you haven’t answered all of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.
Public
Public
1 month ago
Translation
Yes everything verified and registered since September
Automatic translation:
Public
Public
1 month ago
Have you received any explanation from the casino regarding the blocked accounts? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.
