BetdaVirada Casino - Player is unable to access spins despite deposits.

I receive calls almost every day from this platform, informing me that if I deposit a certain amount, I will get a bonus + spins on the so-called "tiger game" lol

I have deposited three times already, the bonus came, but the spins just stay there, as I can't access the game. It seems like they've blocked only the game with the spins, so I can't play it. I have complained several times and have screenshots to prove it. It seems like a scam because they never resolve the issue, only offer another promotion that also doesn't work.

Hello lyha82,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BetdaVirada Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? When exactly did you get this call? Is the deposit bonus working correctly just the spins not? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear lyha82,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.