The player from Brazil had three pending withdrawals and experienced issues with the casino's customer service, which included terminated chat sessions and unresponded emails. The player's account was verified but was under a comprehensive review at that time. We had attempted to contact the casino multiple times without success. Due to the lack of cooperation from the casino, we marked the complaint as 'unresolved', which could have negatively affected the casino's rating. We had advised the player to contact the Curacao Gaming Authority for further assistance.