The player from Brazil had three pending withdrawals and experienced issues with the casino's customer service, which included terminated chat sessions and unresponded emails. The player's account was verified but was under a comprehensive review at that time. We had attempted to contact the casino multiple times without success. Due to the lack of cooperation from the casino, we marked the complaint as 'unresolved', which could have negatively affected the casino's rating. We had advised the player to contact the Curacao Gaming Authority for further assistance.
BetdaVirada Casino - Player has issues with multiple delayed withdrawals.
Black points: 140
Amount: 3,000 R$
BetdaVirada Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.3
BetdaVirada Casino has a Safety Index of 3.3, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
8 months ago
Public
Public
10 months ago
Translation
06/01/2024 1531#
14/01/2024 1000$
14/01/2024 400$
21/01/2024 40$
I have three pending withdrawals, and the platform is refusing to respond via email. You spend the entire day on chat, and when it's finally your turn, they terminate the session. I already have a verified account, and last time they said they were conducting a comprehensive review. I'm trying to get in contact, but if they don't respond, it's a fraudulent platform!
Automatic translation:
Public
Public
10 months ago
Hello gedomlk13,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BetdaVirada Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Public
Public
10 months ago
Translation
01/22/2024 the last conversation, where I asked for support about my situation, and they asked me to wait, after this conversation, when I always enter the chat, there is 1 waiting in line, I stay all day and I am not answered, All my winnings were played with money deposited, and I won honestly, without any bonuses, I contacted them by email, they also didn't respond and my account was verified, on 01/06/2024, more than a month has passed!
Automatic translation:
Public
Public
10 months ago
Hello gedomlk13 and thank you for all the information provided. I will now forward your complaint to my colleague Dominika (dominika.l@casino.guru) who will be assisting you from now on.
Wish you best luck resolving it.
Regards,
Nick
Public
Public
10 months ago
Hello gedomlk13,
This is Dominika and from now on, I will be taking care of your complaint. I will contact the casino and try my best to resolve the issue as soon as possible.
Now I would like to invite BetdaVirada Casino representative to join this conversation and participate in the resolution of this complaint.
Kind regards,
Dominika
Casino.Guru
Public
Public
10 months ago
Translation
Thank you very much for your attention
Automatic translation:
Public
Public
10 months ago
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
Public
Public
9 months ago
I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Curacao Gaming Authority (complaints@gaming-curacao.com or via the 'Contact' button found on their website https://www.gaming-curacao.com/) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (dominika.l@casino.guru). I am sorry I could not be of more help on this occasion.
Best regards,
Dominika
Casino.Guru
