The player from Nigeria had been unable to access his account with over $320 balance and claimed that Betcoin.ag had disabled it after he had won some money. The casino had accused the player of breaking rules and had initiated an investigation into his account and bets after he had completed the KYC procedure. The player had passed the verification process a day before the account closure and had been playing sports games on the site for over three weeks. After the player had communicated the issue to us, we had requested further communication between him and the casino. Later, the player had informed us that the casino had asked for some time to review and resolve the dispute. Subsequently, the player had asked us to close the complaint, indicating that the issue had been resolved. As a result, we had marked the complaint as 'resolved' in our system.
Betcoin.ag Casino - Player's account has been disabled after winnings.
Amount: $320
Betcoin.ag Casino
Safety Index:Very highCase closed
RESOLVED
Case summary
BETCOIN.AG IS 100% SCAM SITE, BECAREFUL! BEWARNED! DON'T FALL A VICTIM PLEASE
Username: A*****
dgen******mail com
Fellow gamblers Betcoin.ag is 100% PURE SCAM SITE, BE WARNED NEVER YOU FALL VICTIM, FORGET THE FAKE POSITIVE REVIEWS ABOUT THEM, the are the ones behind it..here is my true life story with them
I registered with betcoin for close to a month now, within this period I have deposited over $2000, I have also lost close to that amount, two days ago I had some little winnings, I now decided to withdraw $150, they sent me a message in my mail that I need to undergo KYC which I oblerged them, I sent all documents and selfies, everything was successful and acknowledged by there support, three hours later I want to login to my account to check my open bet, popup message appeared that MY ACCOUNT HAVE BEEN DISABLED for no good reasonooo with over $320 balance, I contacted live chat and support, they sent me an email I should write management which I did, after some hours, they replied that I broke there rules, that they are investigating my account and bets, so what BETCOIN.Ag basically do is that they will allow you to register and deposit, once you are losing NO PROBLEM WITH THEM, THE MOMENT YOUR ACCOUNT STARTS WINNING THEY WILL HURRIEDLY LIMIT YOU, if you want to withdraw your winnings they will ask for KYC, If you are done with KYC, THey will HURRIEDLY DISABLE YOUR ACCOUNT siting some fraudulent terms and conditions all to deny and prevent you from Getting your heart earn winnings, PLEASE AND PLEASE STAY AWAY FROM THIS SCAM SITE FOR YOUR OWN GOOD.. IT'S 100% Pure scam, I will continue to create awareness here and in all gambling forums including YOUTUBES AND BLOGGS of there fraudulent activities, I will also write and engage all the relevant and top Global criminal and fraudulent organizations about them, BETCOIN.AG cannot scam me of my heart earn money and getaway with it, they must pay me my money as THE BATTLE JUST BEGAN....BECAREFUL!! BEWARNED!! BETCOIN IS A 100% SCAM SITE...
Hello Jotex2000,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Betcoin.ag Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? Did you play casino games or sports betting? When was the last time you spoke to the casino and what was it about? Did you receive any explanation for the account closure?
Looking forward to your answer.
Regards,
Nick
Thks for the response as well, I passed through the verification process yesterday including I'd, facial and address verification, that's after over 3 weeks of playing with them without verification request, the verification request came after I placed $150 withdrawal request, for the past weeks I have been depositing and loosing daily nothing like that but I oblerged them that I submitted and did all that was asked of me which was acknowledged, 3 hours later they disabled and closed my account with over $150 balance in addition to the $150 pending withdrawal coming up with a dubious excuse that I broke there terms and conditions..
I PLAYED SPORTS GAMES..
Yesterday night was the last time I communicated with the Casino..
The whole thing is about BETCOIN CASINO trying to scam and defraud me my deposits and winnings in pretence of breaking there terms and conditions that never existed when am loosing without withdrawal, they went as far as saying that they are investigating my bet and account, that I did arbitrage, they whole thing looks funny and suspecious to me because all my bets are normal bet which you either win or loose, I don't no or understand what they are talking about, it's all ploy to confiscate my deposit and winnings, infact I have been loosing for over 3 weeks, over 35 tickets played with just few winnings..
They are dubious and fraudulent
Hello Jotex2000,
Would it be possible to forward the communication between you and the casino to nikolas.b@casino.guru?
Thanks for your response,
My communication with Betcoin has been forwarded to your mails as directed, thank you
Good day,
Please I would like my complaints on Betcoin.com Put on hold for now as the company has asked for little time to review and resolve the dispute, I have oblerged them that, so kindly suspend and put the complaint on hold for now, I deeply appreciate your effort and understanding in trying to keep the internet and the world safe..
Thanks once more for the understanding....
Hello Jotex2000,
We can either keep the complaint or open or close it. Please let us know.
Dear Jotex2000,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
