The player's bonus is glitched as it is expired since it was claimed. The complaint was closed as the player stopped responding.
BetCoco Casino - The player's bonus is glitched.
Amount: €200
BetCoco Casino
Safety Index:Above averageSafety Index
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6.8
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
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1 year ago
Translation
Dear Casino Guru
On March 1st 2023 I made my first deposit at the aforementioned casino, I deposited €25 and redeemed the welcome bonus with x30 wagering requirement
I noticed that to date the wagering requirement has remained at 0, as if I still had no bet movements, I wrote in the alkaline chat and I was told that I would receive a response to this anomaly, but I still haven't received any response emails so I ask for your support
Thank you very much for the attention
I send you files.
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1 year ago
Hello Stefy0,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BetCoco Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and is yes, since when exactly? When did you contact the casino with this issue and when was the last time they responded to you?
Please be sure to not place any bet until the issue is resolved as it might only make more trouble. Also such issues will definitely take more than just 2 days to fix so give the casino a little more time to deal with it.
Looking forward to your answer.
Regards,
Nick
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1 year ago
Translation
Dear Casino Guru
I signed up for the casino on the same day that I requested the bonus with deposit, so on 1st MARCH 2023, after starting to play, after about 3 hours I entered the dashboard page to see the movement of the requirement and I saw that it was basically stopped, like i never started betting slots, so i immediately contacted chat to confer the problem, i was told that they would transfer the Technical support request to the relevant department, but no one wrote me anymore, so i'm returned to chat many other times always with the same answer
In my possession I have all the chats
I can send them here or wherever you want if that's okay with you
A thousand thanks
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1 year ago
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I was only able to forward a few chats, I'll continue from here Thanks
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1 year ago
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PS in the last few chats I was told that players depositing for bonuses should (according to them) wager the entire wagering requirement with only the €25 deposit and that the bonus in addition does not count as a wager, SO I WONDER : WHAT WHAT DOES THE BONUS ADD NOW IF IT HAS NO VALUE AND HANDLING FOR THE BETTING REQUIREMENTS?
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1 year ago
Translation
MY PROBLEM IS NOT THE AMOUNT TO WITHDRAW, AT THE TOP I WROTE €200 THE AMOUNT I HAVE IN MY ACCOUNT AT THE MOMENT, BECAUSE TODAY I DON'T KNOW AT WHAT POINT THE REQUIREMENT IS
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1 year ago
Hello Stefy0,
Can you please advise if you did not play a game with 0% wagering contribution or a game which is restricted for the bonus as it might have caused the issues.
If not, it seems unusual that you can't contribute towards the wagering with the bonus balance as it would have no point of taking a bonus at all.
