The player from Sweden had requested a withdrawal prior to submitting this complaint. Unfortunately, his winnings hadn't been received yet. The player was asked to provide additional proofs of address for KYC verification which he complied with. After a while, the player confirmed that he had received his withdrawal. Consequently, we marked the complaint as 'resolved' in our system.
BetCoco Casino - Player’s withdrawal has been delayed.
Amount: €1,000
BetCoco Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
6 months ago
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6 months ago
Dear timgartz,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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6 months ago
Thank you, i had an email asking for more proofs of adress etc. Ive sent them 🙂
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6 months ago
Withdrawal has been received, the complain can be closed. Thank you for the help.
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6 months ago
Dear timgartz,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
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