BetCoco Casino - Player’s winnings were lost.

Hi I deposit so much there! Have many trouble all the time with no answer for weeks automated system answer in the tchat and no valuable answer! One time won 400k and they say they cannot pay this amount but maximum is 15k a month

they say they change 100 daily coimpoint and they cannot change all the coimpoint they are supposed to, I had like 20 millions coimpoint never changed except sometime when I insist and they say they can change only 100

managzr said they do autiliatically everyday but they don t

mz’ager don’t. Answer for 3 weeks and they say they gonna give me a new one that is more expérimentée etc

they gave me 35% cashback and suddenly nothing I complained but they never came back with the money and without any answer by email or else

they even send a iMac as a gift lol but I asked the facture and the proof from where it is from they never sent me this document!

they don’t even do the withdraw in time

they reverse money when I never ask for that reversaL! One time they reversed all and I thought it was cashback so I played it and lost and they said it was all my reversal!

fir all this problem they have to be punished and pay what they owe!

it is scandalous to be stolen and scaled like that never seen that in my life!

thanks to help me

Dear Eleococo1301,

Thank you very much for submitting your complaint. I’m sorry to hear about your situation. I understand this must be very frustrating to you.

Please allow me some additional questions so I understand the situation completely. Could you advise if you have any active balance in the casino or comp points that can be converted to a withdrawable balance? Do you have any pending withdrawals?

Thank you very much in advance for your reply.

Best regards,

Tomas

Have nothing more in the balance but the total of 13000$ in coimpoints

Thanks for the reply, Eleococo1301.

Please understand that we believe the player is ultimately responsible for their balance, and all bets taking place.

If your winnings weren't confiscated but were played down by you in regular gameplay, we would consider your loss fair.

The withdrawal limit of 15,000 CAD per month is also the industry average and fairly common.

Could you explain the situation around the 'points' on your account? I didn't manage to find almost any information on how redemption to a real money balance works. I'll be looking forward to your reply.

They said they change the coimpoint daily but they don t do It without I insist and just 100 daily

they have to give me 13k

àd they are sipped to give me 35% cashback and they stop to do this giving me just like 10% sometimes or nothing

Dear Eleococo1301,

Could you explain how the coimpoints are generated on your account? Do you gain them by making deposits, by making bets or there is another mechanism on how you gain them?

I gained them by playing big amounts! Like I won till 400k so I got a lot a lot of coimpoints by playing

Hi!

As you know you need to give me my daily cashback automatically and you never do

So you owe me like 100 from yesterday and 3 days were not given never 

And I always have 35% cashback 

As you can reed.

35% 

For one month you never give me this so you can calculate everything and give me all you owe me all the 35%or 30% I should have automatically 

And it will be more than 4000 as I calculated 

Cause you just give me like even no 10%

And you should give me the$ from the coimpoints like you missed 4 days total that Dennis don r wanna add

Another thing I am supposed to have a new manager for 3 weeks you told me that and I still don’t have one

This « Linda » never answer all my email for one month now, she wanna make my experience here very bad and disgusting with her attitude.

Not answering

So for all these problems I experienced here I d like to have a clear answer today or I go another plateform and alert concerned authorities 

Cause you should pay what you owe me

Thanks you 

Ele****

Envoyé de mon iPhone

Le 13 déc. 2022 à 23:56, Ele**** <ele****@*****m> a écrit :

You know that I started a procedure with the betcoco casino

And that you owe much more than 100

I have 13k that you owe me with coimpoint so 100 won t change anything soecially plus you owe me much more than 2000k in all stash back you never give to me 

And really 100 is far from what you owe me 

Envoyé de mon iPhone

I sent them this email again today I proved that they give me 35% and for one month never even 10% cashback it is a shame! And nobody never answer me

Dear Eleococo1301,

I am afraid we can't influence the casino's loyalty and bonus policies. Unfortunately, we can't influence or reprimand casinos if they don't give you a bonus. We also can't influence how fast the casino converts your loyalty bonuses into a withdrawable balance.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.