The player from Ukraine has been struggling to pass the KYC. The player was advise how to proceed with the verification, but we were forced to reject this complaint, because it was submitted about incorrect website. Also, the website that the player was experiencing issues with was focused on sports betting only.
Betcity Casino - Player cannot pass the verification.
Amount: $12.6
Betcity Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Dear nikolvlad,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Before we move forward, could you please advise whether you submitted the complaint about the correct casino? This specific casino is for players from the Netherlands only. Could you please post here the link to the casino you are experiencing issues with?
Thank you very much in advance for your reply.
Best regards,
Kristina
Public
Public
2 years ago
Thank you for your reply. I have checked this for you and you can verify your account via the website after logging in. Please, see here:
Unfortunately, after closer examination, we found out that this website doesn't have any casino section. Since our forum focuses on complaints about online casinos only, we cannot add this website to our database and further support you in this case. For this reason, and because this complaint has been submitted about the wrong website, we are forced to reject this complaint. Thank you for understanding.
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