The player from Netherlands has requested a withdrawal 4 days ago. It has been pending since even if the advertised time for withdrawals is up to 72 hours. We rejected the complaint because the player didn't respond to our messages and questions.
Hi, i requested a withdrawal of 60 euros on may 15th at 05.42. The withdrawal can take up to 72 hours to be processed. Until now it's still on pending. They also lied to me that the withdrawal had been processed on their end which is not the case. I have a jeton wallet for it and, if the withdrawal had been processed it should be on there instantly. So they are trying to scam me over 60 euros.
Dear Leon,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise if it has been your first withdrawal request in this casino?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive your delayed withdrawal. Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela