HomeComplaintsBetchaser Casino - Player has succeeded in opening an account from a restricted country.

Betchaser Casino - Player has succeeded in opening an account from a restricted country.

Amount: ??

Betchaser Casino
Safety Index:High
Submitted: 17 Feb 2021 | Case closed : 04 Mar 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Lithuania has registered an account despite his country was allegedly listed between restricted ones. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
3 years ago

I was able to register, however after some time I was notified by support, that playing from Lithuania is restricted. However it is not specified neither durring registration, neither in T&C.

Public
Public
3 years ago

Dear Vytautas,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the terms and conditions but didn’t find Lithuania between the restricted jurisdictions https://www.betchaser.com/#/:

file

 

The only two restrictions applying for Lithuania are listed here:

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Could you please advise if your account is still accessible or it’s been blocked? Are there any funds being held by the casino?

Looking forward to hearing from you.

Best regards,

Petronela

 

Public
Public
3 years ago

Dear Vytautas,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Public
Public
3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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