The player from Germany is struggling to withdraw his winnings due to an incomplete KYC. Unfortunately, the player lost all his winnings before he managed to verify his account, therefore we were forced to reject this case.
Betchan Casino - Player’s having difficulties withdrawing his winnings.
Amount: €778
Betchan Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Other
REJECTED
Case summary
3 years ago
Public
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3 years ago
Translation
betchan asked for verification. the required screenshots were uploaded but never arrived. after the credit was gambled away the next day, the message came that a payout is possible. the required screenshot has arrived.
this is the second time that there are problems with the payment. there is no help with support. the only casino with easy payouts was the former casino club casino. for all others, there are some rules in the payouts that prevent a payout. casinocclub no longer exists
Automatic translation:
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3 years ago
Dear Jens,
Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Please understand, that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. Each casino is unique and proceeds the verification process differently. It can take a few days to review all your documents.
Do I understand correctly that you lost all the money you initially wanted to withdraw?
Thank you in advance for your reply.
Best regards,
Kristina
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3 years ago
Translation
yes i lost the money again. it's the second time at the betchan casino.
i tried to upload the required documents for a whole day. the documents were never accepted. then i emailed the documents to the supprt. Documents and screenshots will not be accepted by email. I am retired . a working person does not have the time to fight for his money for hours. out of anger I then gambled away the profit again. one can also say out of stupidity
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3 years ago
Translation
there are more bad experiences with other oc.
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3 years ago
Unfortunately, there is nothing we can do for you under these circumstances because you lost all of your winnings. I understand that this situation would never happen if you could verify your account and withdraw your winnings in the first place, however we could help you only if you had some balance left.
Sadly, I am forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
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