BetBra.io Casino - Player cannot withdraw after winning due to lack of contact.

I requested a withdrawal and nothing happened, the casino's website doesn't have any forms of contact, email doesn't work, probably a scam.

Dear gabrielzoito8,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with BetBra Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

Can you please provide more information about your withdrawal request? Are you saying that you didn't receive any response after submitting your withdrawal request? Can you confirm if your withdrawal request is visible in the system or not?

Also, have you successfully withdrawn any funds from this casino in the past?

Lastly, can you confirm if you have completed the full KYC verification process?

Have you tried contacting customer support via email support@betbra.io?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Answer to the following questions above.

I've never tried to withdraw before, it's the 1st time

The withdrawal has been visible as pending for more than 4 days without any response from the casino.

There is no KYC verification system on the website, they don't have chat. (Too suspicious!!)

The email sent is not receiving anything because it is not being found. I have tried two emails:

support@betbra.io It is verificacao@betbra.io

This casino deserves an urgent blacklist!!!!

Thank you very much, gabrielzoito8, for providing all the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello gabrielzoito8,

I am so sorry to hear your withdrawal hasn't reached you yet. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a BetBra.io Casino representative to join this conversation and participate in resolving this complaint.

Dear BetBra.io Casino,

Could you state why the player's withdrawal has not yet been paid out and when he can expect the payment?

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Stefan, Casino.Guru