Betboro Casino - Player’s account has been blocked.

Only make sports bets, do not use the betboro casino, I sent the documentation 3 weeks ago and at no time did they verify my account, after winning some bets I wanted to withdraw the total amount, but I could not since my account was not verified, contact me with support and not only that they did not take my claim, but they blocked my account without giving me any information with the money earned in the account pending the withdrawal. I try to contact me but they blocked the chat option with support, I don't know what else to do and how I can solve this problem, because clearly they do not want to verify me and allow me to withdraw the amount won from the betting house

Dear Fernando,

Thank you very much for submitting your complaint. As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint. If it is convenient for you, we can continue our communication through emails. My email address is petronela.k@casino.guru.

Please let me know how you would like to proceed.

Thank you very much for your understanding.

Best regards,

Petronela

If I would like to continue by mail, is there not a way to report these acts to an institution? It's amazing that a bookmaker does this with thousands of people and they don't care about anything. They are literally stealing funds.

I want to clarify that my account is still blocked and support I block the live chat so that I do not talk to them anymore.

Thank you very much, Fernando, for your reply. Since you have confirmed that the issue is purely related to sports betting, I’m afraid we won’t be able to help you.

I’m truly sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. As I mentioned earlier, since we don’t have a branch dealing with sports betting yet and enough insight to take on this kind of dispute or judge it appropriately, we are forced to reject your complaint at the end. I really wish I were of more help.

I contacted the casino requesting more information and will continue our communication via emails.