BetBoom Casino - Player's withdrawal has been delayed.

Originally Im from Philippines, I just need to use VPN to connect your website. Upon researching it has good feedbacks here about some withdrawal request.

heres the story:

i deposit 69 dollars into my account to play the site like blackjack or sports/esports. but upon withdrawal into my account they always reply me the finance department is looking for the data and they are not answering my question

after i won 1 bet and decide to withdraw all my money they give me a reply of wait for 180 days? seriously for 20 dollars win i need to wait for it? till i forgot my accounts? what if players got emergency to withdraw funds so they can't it too?

i don't use any bonuses. i am fully verified into my account this is terrible idea for me to wait this kind of withdrawal process. its more than 2 weeks already after my withdrawal. the betboom support is not solving any issue into my withdrawal. please assist me hope u can help.

Hello mackycardoza,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BetBoom Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? Was your latest withdrawal accumulated from sports betting or casino? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

my account is already verified last Nov 11 you can see the green one which means verified from my attached photo. my latest win is from esport tournament. the last time i talk to the support is just now, first they give me reply "It takes more than 24 hours to be approved" but its more than 14 days already from the given timeframe you had right?then after that they give me 180 days to wait to process.

all i want is to withdraw my money since i got emergency to use, but withdrawal is very hard. please help me

Helloooooooooooooo,

Hello its already 21 days from my withdrawal and this is their reply to me now. hope u can help they are really so annoying in terms of withdrawing money.

Your findings were approved by the representatives.

But my colleagues report to me that you do not have enough documents to withdraw funds.

You need to contact the chat.

I just finished from work. Im doing it right now.

Hello mackycardoza,

Please be sure to forward all the requested documents to the casino and let us know in case of any update.

Submitted the documents needed, waiting for betboom to process my withdrawal

Hello casino guru,

My complaint already resolve. I already received my balance. Thank you so much

Hello betboom,

Thank you for helping me my resolving my casing. Please help my other colleague to received their funds as well

This is the link.

https://kazinoazov.net/betboom-casino-vivod-igroka-bil-otlozhen

Dear mackycardoza,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru