The player's dissatisfied with the casino bonuses as they used to be more beneficial before. The complaint was closed as it is up to the casino whether they give out bonuses.
Betano Casino BR - The player's dissatisfied with the casino bonuses.
Amount: ??
Betano Casino BR
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.8
Betano Casino BR has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Closed
Our verdict
Other
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Betano became a joke, before they rewarded us with 50 free spins as a loyalty bonus almost every week.
There was the bonus where we deposited 100 reais and we always won a reasonable prize.
Now it has gone up to 200 reais, you have to play on the bonus platform for much longer, last week I won 25 spins and to my total disappointment I didn't win even 1 cent. Yesterday I spent almost all day at wazdan to get the bonus and they had the nerve to pay 2 reais.
I'm already researching the guru's blog that Brazilians from all over Brazil follow.
Relevant prize never comes out, only misery...
You should value your loyal customers more. I'll look for another casino. Betano became a joke.
Apart from that when I was playing 9 line fortune, the game crashed and when I tried to restart I lost the bonus. Slutty Betano, they should respect more loyal customers, alias everyone...
Automatic translation:
Public
Public
2 years ago
Dear Lilumor,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing as I have explained to you a while ago in your previously submitted complaint (here). Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
Also regarding the casino bonuses - the casino can set rules as they want to, if you do not like them, do not use them or try to find a more beneficial casino for your where you get better bonuses. Unfortunately this is something that is purely up to the casino how do they set their bonuses.
Best regards,
Nick
Public
Public
2 years ago
Translation
It's not a matter of luck. You only win when you lose a lot of money.
And I complain and in the beginning they always gave free spins bonuses. Out of nowhere they stopped. And in order to get any amount, you have to deposit a thousand to win 500 (example)
Automatic translation:
Public
Public
2 years ago
Dear Lilumor,
Unfortunately this is not something we can have affect on. The bonuses are a good-will of the casino and it is entirely up to them whether they give them out or not.
Regarding your other submitted complaint can you please share more information about it here please?
