HomeComplaintsBETANDYOU Casino - The player struggles to withdraw his balance from the casino.

BETANDYOU Casino - The player struggles to withdraw his balance from the casino.

Amount: 60,000 INR

BETANDYOU Casino
Safety Index:High
Submitted: 29 Jun 2022 | Case closed : 25 Jul 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player struggles to withdraw his balance from the casino due unfinished verification. The complaint was closed as the player stopped responding.

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2 years ago

They are not withdrwing my amount .every time they are asking for new I'd .and i have given my all I'd but they don't want to pay me .i have been harrased by betandyou casino .plz help me for withdrwing my withdrwal plz I need my money

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2 years ago

Hello varunsrivastav00,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BETANDYOU Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise how long have you been trying to verify your account and why does the ID getting rejected? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

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2 years ago

Actualy when I am withdrwaing they are asking for new thing again and again .they are not processing my withdrwal plz provide my withdrawal plz .

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2 years ago
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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2 years ago

Where it is verified .again I am going to play a game but no game is not working what is this plz help me

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2 years ago
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

Private
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2 years ago
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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2 years ago

Again and again they are misleading me and casino guru also .plz casino guru help me bacause betandyou not withdrwaing my money as well as no game is working plz help me.just like that no game is working they are telling liefile

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2 years ago

Dear BETANDYOU Casino,

Could you please advise what might cause that the player's unable to start the game? Which documents does he still need to verify?

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2 years ago

Dear @Nick

This player has no restrictions. On the gaming account of the player currently have no funds, his last deposit was made on 28.06.2022, this deposit would be placed in sports betting. And his last successful withdrawal was made even before the request for verification documents. Verification request from our security service was made on 27.06.2022


To date, our security service is waiting for documents from the player to complete verification.


However, some casino games may be unavailable during the verification process. The player can still make deposits and play, but in order to withdraw money he needs to complete the verification.


As a reminder, there are no funds on the player's game account at the moment.


Best Regards

Betandyou

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2 years ago

Thank you BETANDYOU Casino for the update.

Dear varunsrivastav00,

Could you please follow the casino's instruction in order to finish your verification?

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2 years ago

Dear varunsrivastav00,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

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2 years ago

The complaint will be now closed for the above mentioned reason.

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