BETANDYOU Casino - Player's winnings have been confiscated.

GOOD TO EVERYONE, I WANT TO MAKE THIS COMPLAINT SINCE THE BETANDYOU GAMBLING HOUSE CANCELED ALL MY BETS INDICATING THAT I SUPPOSEDLY HAVE A DOUBLE ACCOUNT HOWEVER, THAT IS NOT TRUE SINCE I ENTERED WITH MY CELL NUMBER +519***69.. WHICH AT THE BEGINNING INDICATES THAT THERE IS STILL NO REGISTERED ACCOUNT WITH THAT NUMBER, THEREFORE IT IS OBVIOUS THAT I DO NOT HAVE MORE THAN ONE ACCOUNT ON THEIR BETANDYOU.COM PAGE BUT WHEN I STARTED THE WITHDRAWAL PROCESS THEY TOLD ME TO TALK TO THE SECURITY DEPARTMENT security-en@betandyou.com, WHICH THEY ASKED ME FOR MY IDENTIFICATION AND I SENT THEM ALL THE REQUIRED HOWEVER THEY ANSWERED ME THAT I COULD ONLY WITHDRAW WHAT I DEPOSITED AND THEY KEEP THE PROFITS AND THAT DOES NOT SEEM FAIR TO ME SINCE IN THIS WORLD OF GAMBLING WIN OR LOSE BUT WHEN ONE HAS PROFITS IT SEEMS LIKE THEY DON'T CARE AND SINCE THEY HAVE CONTROL OF THE MONEY THEY ONLY KEEP IT WITHOUT ANY FORMAL EXPLANATION THAT CAN AUTHENTICATE THAT I REALLY MADE SOME MISTAKE WHICH IS NOT TRUE!

Dear ADRIANC2803,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that you accumulated your winnings by placing sports bets? Could you please advise if you passed the KYC verification before the casino blocked you?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I ONLY MADE SPORTS BETTING, I DID NOT USE ANY BONUS AND THE VERIFICATION IS DONE AT THE TIME OF WITHDRAWING THE PROFITS, I WANT TO CLARIFY THAT I HAVE NORMAL ACCESS TO AN ACCOUNT MY COMPLAINT IS THAT WHEN I ENTERED MY ACCOUNT MY PROFITS THERE WERE NO LONGER AND I ONLY KEEP MY DEPOSITS THAT AMOUNT 750 USD WHICH I CLAIMED FROM THE BETTING HOUSE AND THEY TOLD ME THAT I HAD PROBLEMS AND THAT THERE WERE MULTI-BASINS AND OTHER REASONS WITHOUT SENSE AND THAT I COULD ONLY WITHDRAW MY BALANCE WITHOUT THE PROFITS AND MY COMPLAINT IS FOR THE PROFITS THAT AMOUNT TO 623 USD ROUNDING , I JUST WANT A FAIR TREATMENT SO WE ALL RISK MONEY, WIN OR LOSE AND THEY MUST BE FAIR WHEN SOMEONE WINS, BUT IF ONE WINS AND THEY DO THIS TO YOU, YOU LOSE TRUST IN THIS WORLD OF GAMBLING.

Thank you for your reply, ADRIANC2803. Unfortunately, As you might know, our forum Casino.guru, deals with the complaints regarding online casinos only.

Please understand that if you only placed bets on sports betting and the casino confiscated your winnings, we are not able to help. There are many multiple account strategies used by players focusing on sports betting, and since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly and judge this case fairly. We don't think that your complaint is unjustified, we just couldn't evaluate the issue properly. We would really like to help, but it is impossible for us this time. I will send you a list of websites that might be helpful to your email address.

Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.