The player from Germany is dissatisfied with the casino services. The player didn't specify any issue with this casino, therefore, we rejected this complaint.
BETANDYOU Casino - Player's dissatisfied with the casino.
Amount: €36,000
BETANDYOU Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.0
BETANDYOU Casino has a Safety Index of 8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
This casino is also owned by Wild Pharaoh which already owes me a lot of money and just isn't paying out!
From where I know this?
When I wrote a Skype contact from Wild Pharaoh for a "collaboration" I got a contact request from BetandYou at the same time for a collaboration!
When I asked for the link for the casino Emma ACCIDENTALLY sent me the link so I knew they work together!
When I pointed this out, Emma immediately blocked me!
Wild Pharaoh and also BetandYou and also Hyperreels will NEVER pay out money!
Automatic translation:
Public
Public
2 years ago
Dear The_Gamble_Lawyer,
Thank you very much for submitting your complaint. I’m afraid, I am not sure I understand how we could help you here. Please could you elaborate? Are there any funds being held by this casino?
I will be waiting for your reply patiently.
Best regards,
Kristina
Public
Public
2 years ago
Translation
Since the casinos work together, as I now know according to Skype, indirectly yes!
Automatic translation:
Public
Public
2 years ago
Please understand that you already have a complaint in progress about Wild Pharao Casino that owes you the missing amount. We cannot punish this casino for the mistake of another casino even if they are related.
Please, let me know if there is anything else I could help you with (related to BETANDYOU Casino), otherwise, I will be forced to reject this complaint.
Thank you very much for your understanding.
