The player from Germany faced issues with their withdrawal not being processed despite being fully verified and a long-term member. After multiple inquiries, they only received responses asking for patience, with the status stuck on 'progress' for hours. The payout was successfully processed one day later, resolving the issue.
Betandplay Casino - Player’s withdrawal is delayed.
Amount: €300
Betandplay Casino
Safety Index:HighSafety Index
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8.8
Betandplay Casino has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 month ago
Public
Public
1 month ago
Translation
The casino is not processing my withdrawal. I am fully verified and have been a member for a long time, having successfully withdrawn funds before. However, my new withdrawal is simply not being processed. I have made several inquiries, and I am always told to be patient, with no additional information provided. The status has been "progress" for hours and hasn't changed, and I am not receiving any help from the casino!
Automatic translation:
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1 month ago
Dear Lala55,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
- Could you please advise when exactly you requested this withdrawal?
- When did you make the last successful withdrawal and how many days did it take to be processed?
Thank you in advance for your reply.
Best regards,
Kristina
Public
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1 month ago
Translation
The payout was successfully processed 1 day later. The problem is solved.
Automatic translation:
Public
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1 month ago
Dear Lala55,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Kristina
Casino.Guru
