Betalright Casino - Player’s account closure leads to a confiscated funds issue.

Hello

I withdrew 301 euro in early feb and subsequently asked that my account be closed as I was concerned about gambling addiction.

I was speaking to the chat and they informed me that all was fine and that my withdrawal would process. I have screen shots of conversations. . I was also advised later that money had been sent.

I never sent an email accepting that money would be confesceited upon account closure. Furthermore i subsequently received an email last week saying that money had been sent, I have these emails .

Other websites under the same company do send an email advising that any funds would be forfeited upon closure and the customer must accept and reply to email. This never happened in my case and furthermore I was told that money had been sent as mentioned above .

Dear Spike25,

Thank you for submitting your complaint. I’m sorry to hear about the issue you’re experiencing. Please allow me to ask a few questions to clarify your situation.

• When exactly did the casino inform you that your withdrawal request had been processed and that you should receive your funds within 3–5 working days? The screenshot of your chat conversation does not clearly show a date.
• Could you kindly forward me the account closure request you sent to the casino, along with their responses? My email address is veronika.f@casino.guru.

I hope we can assist you in resolving this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Dear Spike25,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.