bet999 Casino - Player's withdrawal request gets rejected due to large wagering requirements.

Depositted around 100 dollars to this sportsbook, played in there just some fun markets as shots live, Premier League etc. Won areound 600 dollars, tried to make withdrawal and then it was rejected. Customer service told me first that its some technical issue and they will be back with email - they didnt. 2 days later another agent told me that i have to play in casino and it will be fixed - I tried and ofc it wasnt. Another day and another chat monkey said that after contacting relevant department I need to wager around 10k dollars (kekw) in their casino - so it is clear that they have stolen my money - no chance to make such a wagering with 300 dollars on account (no wagering info anywhere before depo or after). Unable to withdraw my money will stay there for ever, writing this complain for all of you gamblers - STAY AWAY FROM THIS SCAMMING SITE! Even my deposit is stolen because you will just lose everything trying to wager this.. Nice tactic

Hello jacozp,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with bet999 Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? Did you play casino games or sports betting only? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

I didnt use a bonus and I didnt do any KYC in there. I was betting only but after that they told me that I have to do 10k turnover in casino - update I did it and withdrawals are still disabled. I know my money are lost but hope rating of this scamming site will decrease.

Hello jacozp,

Can you please forward your deposit, bonus and betting history to nikolas.b@casino.guru?

What bonus? I didnt use any bonus. I have tons of bets on this casino and there is no option to download betting history. I can send deposit proof if you wish.

Hello jacozp,

I asked regarding the bonuses because such high wagering is mostly connected to them. In case you did not claim any bonus, the casino still may request to wager your deposit but not in such high amounts.

Please forward the deposit history and the communication between you and the casino to nikolas.b@casino.guru.

Email has been sent.

Hello jacozp,

Thank you for the provided deposit history. As you claim you did not take any bonus, would it be possible to forward the bonus history window as well to be sure that you really did not have any?

Hello jacozp,

As long as you did not use any bonus the casino should not require such high wagering. Your complaint will be now forwarded to my colleague Michal (michal.k@casino.guru) who will be assisting you from now on.

I would like to point out that if the issue is anyhow related to sports betting or breaching sports betting terms, we will be forced to reject the complaint as we deal only with casino related issues.

Wish you best luck resolving it.

Regards,

Nick

Yes it is related to sports betting, this site offers it so no idea why you have to reject this case. I didnt breach any of rules. They are breaching it refusing to even let me withdraw my deposit (for 2 months now)(they can take winnings if they wish). Scamming strategies common in crypto books.

Hello jacozp,

I'm Michal and I have taken over your complaint. I have reviewed your case and just so you know if the issue is anyhow related to sports betting or breaching sports betting terms, unfortunately, we don't have a branch dealing with sports betting yet. We wouldn't be able to advise you correctly as we don't have enough insight into sports betting, and we wouldn't be able to judge competently all the pros and cons. That's why we would have to reject your complaint. Casino.guru complaint forum deals with complaints regarding online casinos and online casino games only. Anyway at this stage I still need to gather further information about the situation and I will contact the casino to shed more light on this matter.

We would like to invite bet999 Casino to join the conversation.

Dear bet999 Casino,

Can you please explain the rationale behind imposing such high wagering requirements on casino games for the player?

Why you ask me for a tons of screens, email if you from the beginning know that you cant help with betting issues? Trolling hard here

Dear jacozp,

You took the initiative to submit your complaint to our forum. While we typically don't handle sports betting-related issues, as the Casino.guru complaint forum deals with complaints regarding online casinos and online casino games only, I've expressed my willingness to contact Bet999 Casino to understand why they required you to wager your winnings on casino games with high wagering requirements. This was in the hope of providing assistance in your situation.

Alternatively, if you prefer, I can close your complaint and guide you to other platforms where you can submit your complaint. Please confirm whether you wish to close this complaint.

Dear jacozp,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.