BET90 Casino - The player struggles to withdraw his money.

HI ive tried to withdraw for 4-5 months and they only allow 20.000 nok at the time. my account is fully verified but they just keep on delaying saying next week now for soo many weeks. no feight in getting this money back ever.

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Hello Hambibime1,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BET90 Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

nothing happening?

Thank you Hambibime1 for all the information provided. I will now forward your complaint to my colleague Tomas (tomas.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello Hambibime1,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite BET90 Casino to join the conversation and participate in the resolution of this complaint.

Dear BET90 Casino,

Can you please provide an update on the status of the player's withdrawal?

Kind regards,

Tomas

Hello everyone,

Please note that we still experience some delays in withdrawals. Rest assured you will receive your money, our payments team is working with priority on it.

As my colleague already mentioned in the Chat, there has been a lot of company changes, with the old Managment. Now the new management is doing it´s best to fix all the issues. Things will get fixed, it just takes a little time.

I know this might not be a satisfying answer at this point and I am on your side. There is absolutely no excuse for this long waiting time. I cannot promise you any eta at this point, but please be assured, you will get the money asap and I will also send a reminder to the team in charge. I will see what I can do.

Best Regards

Franzi

Thank you, BET90 Casino, for providing an honest explanation.

Dear Hambibime1, please update us once you have received the payment.

Thank you both for your cooperation.

Kind regards,

Tomas

Dear Hambibime1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear all,

Even though we assume that the issue has been resolved, without a confirmation from Hambibime1, we are forced to reject this complaint.

The player can reopen this complaint anytime.

Kind regards,

Tomas