BET90 Casino - The player struggles to withdraw his balance.

Bet 90 - Complaint withdrawal request.

Request date: 30.08.2022

Todays date: 15.09.22

Firstly i am verified from day one as i am a regular player, i have contacted live chat many times during this period and on the withdrawal requests 13th day, i am contacted on email for further verification.

I am a regular gambler and this is by far the worst handling and withdrawal process i have encountered.

What was even more frustrating is that they avoid to answer my question on when i will receive the payment when asking for further verification by e-mail. They just thanked for the documents.

on the 15.09 i contacted them again letting them know that my frustration is growing and that i find the situation unacceptable.

The casino has a good reputation here at casinoguru but my experience so far is 0/10. And my trust with them at the moment is -1 / 10.

I have documentation of all correspondance and account information if needed.

Please advise.

Hello simenwn93,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BET90 Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents so if there still some not yet provided, it might be the reason for the delay.

Looking forward to your answer.

Regards,

Nick

Dear simenwn93,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.