BET90 Casino - The player's withdrawal is delayed.

I am requesting the withdrawal to my Mifinity wallet from 12/6/2022, from that moment until today, I only receive comments like "We are sorry for the delay, we have technical problems but no later than the next week you will be paid" and it has been more than 2 weeks since then. They only tell me this and I have to wait the next day for them to repeat the same thing to me again, in an endless cycle.

I've been playing at bet90 for a while now and I've never had a problem with a withdrawal. It's the first time but as they always tell me the same thing and I don't see a solution in more than 2 weeks I turn to you to see if you can help me. Thanks a lot.

Hello brianrojo77,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BET90 Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hi Nick, thank you very much.

My account is verified from the first moment since my registration several months ago. Now with this withdrawal they have asked me to upload documentation to the verification tab and I did it again and they have verified it again, but the withdrawal is still not processed.

I played with a bonus for a long time and I didn't want to withdraw it, after finishing the bonus a long time ago I kept playing normal with my money, without a bonus, for the World Cup so I left my balance there to play. Then I wanted to withdraw some money (because it's 1600 that I put to withdraw but I kept playing with some balance that I kept so I have something more than those 1600) and here I am... since I don't get an answer from you other than a "We have technical problems."

The last time I spoke to them was yesterday. Answering they answer me through the chat, the issue is that they always tell me the same thing "Technical problems" "it will be paid soon" etc. And the reality is that in almost 3 weeks I only get answers that kick me forward without end.

Hello, for now everything remains the same. they keep making me wait

Hello, please I need your help,

Thank you brianrojo77 for all the information provided. I will now forward your complaint to my colleague Branislav (branislav.b@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello, Brian,

I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite BET90 Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear BET90 Casino Team,

Could you please state the reason why the player's withdrawal has not been completely processed yet, and what is the estimated time frame for processing the payment?

Thank you in advance for providing the information.

Hello everyone,

Please note that we still experience some delays in withdrawals. Rest assured you will receive your money, our payments team is working with priority on it.

There has been a lot of company changes recently, with the old Managment who didnt "care" about certain things. Now the new management is doing it´s best to fix all the issues, that also includes paying withdrawels that are waiting for way to long. Things will get fixed, it just takes a little time.

I cannot promise you any eta at this point, but please be assured, you will get the money asap and I will also send a reminder to the team in charge.

Best Regards

Franzi

Hello, I've been waiting and reading those same answers in the online chat, it's been a whole month telling me the same thing. Right now, even if I enter the state of my withdrawal, it doesn't even appear to be able to cancel it anymore. IT HAS DISAPPEARED, when at least before I was calm that the withdrawal of my money appeared there as not processed waiting for it to be processed and with the available option to CANCEL that withdrawal. Now it has directly disappeared. I need help please and that my money is collected please.

Dear Brian,

Your withdrawal is still in our system. It only dissapears from the users account after a 30 day period. It is still with us though. This is a software setting from the provider we use and we cannot change that, I am sorry. But I can assure you, your money is not gone and the WD will be processed asap.

Regards

Franzi

Thank you for your replies and updates, and I am sorry for the delay.

Dear Brian,

Is there any progress with your issue?

Hi everyone, look, it's been over a whole month since my withdrawal request. From 06/12/2022. We are at 01/12/2023 and counting... the responses from the agents in the chat are always the same, that they have a technical problem, that they don't know how long it will take and that I am marked as priority. The truth is that I have been waiting for more than a month and it does not seem logical to me.

So for now I'm still waiting, they haven't given me a new sign and I'm starting to get uncomfortable. The casino keeps keeping me on hold. Nothing for now...

Thanks for your attention

I update, 01/16/2023 and still nothing, I talk to the chat and they tell me the same thing over and over again. They have problems with payments. I feel like this is going to be forever. I am totally disappointed with Bet90.

Dear Brian,

I am sorry to hear that your withdrawal is still delayed. Based on the explanation provided by the casino representative, there is no other option than to stay patient and wait. Fortunately, at least we know that even though your withdrawal has disappeared from the cashier, it is still in the system and will be paid.

However, please note I am not able to keep the complaint open for an indefinite period. Especially if there is no progress at all. Now I am setting the timer for a longer period and will wait for your update. Please, let us know if there is any progress on your issue before the timer passes. In case there is no response until the timer expires, an automatically generated post by our system will be added, and the timer will be extended one more time.

Then, if there is nothing new and you do not receive your payment, the complaint will be closed as unresolved. But, it could be only a temporary solution. You or the casino can request a reopening of the case at any time in the future.

Thank you for understanding and patience. I sincerely believe you receive the payment soon.

Dear brianrojo77,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or do not require any further assistance, we will reject the complaint.

Hello, after almost 2 months I can confirm that I have received the payment. Many thanks to both Casino Guru and Bet90 casino despite everything.

What great news!

Thank you, brianrojo77, for confirmation and for using the Casino Guru complaint resolution centre. I am very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Although I sincerely hope it will not happen, please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Thank you, Franzi and BET90 Casino Team, for your cooperation.

Best regards,

Branislav, Casino.guru